FAQ – Frequently Asked Questions
What is Escape room?
Escape room is also called quest room, escape game etc. Your mission is to search for clues and useful objects, use your little grey cells to solve mysteries and puzzles and of course collaborate and communicate within your team. You have an hour to solve the task of the room. There are rooms with all kinds of different themes, but the setup is usually the same. It is like a video game, but for real! Or that you are the main character in an exciting movie. Do you want to know more? Read about Escape room on wikipedia.
How long time does a game take?
The game itself takes a maximum of 60 minutes but we want you to be present 10 minutes before to take part of our rules.
How much does it cost?
250 SEK per person. Minimum 750 SEK per game.
Are we locked in for real?
No, the door is closed but not locked so it’s OK to leave the room if you need to go to the toilet for example. However, we do not pause the game, it will continue even if someone temporarily exits the room.
Do we need any special skills to succeed with this?
No, no special skills are required. Logical thinking, cooperation and communication takes you far.
What happens if we get stuck?
Do not hesitate to ask for hints if you get stuck, the game master is there to guide you.
Are there any rules to consider in the room?
There are some simple rules:
1. Do not break things, if something is stuck, it is supposed to be stuck. Some things are labeled with tape or a sticker with our logo and cannot be touched, e.g. electrical sockets.
2. You may not bring anything in to the room and use it in the game, such as tools or mobile phones. We offer lockers in our lobby where you can store bags or other valuables.
3. You do not have to climb anything.
Which languages can you choose from?
Swedish and English. Make your choice in the booking system.
Can everybody play?
Our age limit is 16 years without an adult present in the team. We recommend the activity for 12 + years accompanied by at least one adult. It is the same price for all ages.
Please consider that our facility is in a basement and unfortunately there is no elevator.
Is it physically challenging?
No, not in the same way as bowling or paintball for example. There are limited possibilities to sit down during the game so wear comfortable clothing and shoes.
How many players can you be in one room?
Our rooms are suitable for 3-6 players, but the optimal number of participants is 4. It is possible for 2, but in that case we recommend that you have some prior experience from escape room.
Can you be more players than 6?
In order for everyone to feel involved, we recommend that you have a maximum of 6 people per room. At the moment we can only host one game at a time.
Do we need to pay when we book?
No, you pay upon arrival. We only accept card payment.
Do you sell gift cards?
No, unfortunately not at the moment.
What are your opening hours?
We are only open according to booking.
Do I have to book in advance?
Yes, you make your reservation in our booking system. At least 4 hours in advance. If you want to book for the same day, you can send us an e-mail to see if there is an available time.
What is your cancellation policy?
Cancellation is free of charge if you cancel more than 24 hours before.
You will be charged 50% of the cost if you cancel less than 24 hours before.
If you do not cancel and do not show up, you will be charged full cost of the game.
Where are you located?
Our address is Storgatan 50 and we are located just a short walk from Rådhustorget, the big square in Umeå. The entrance is in the backyard. If you arrive by local bus the closest stop is Vasaplan. If you come by car there are some parking spaces just outside. Larger parking nearby is Åhlénstaket, Skeppsbron and the car park Parketten.
Do you sell food and drink in place?
No, but there are plenty of restaurants nearby if you want to eat before or after the game.
Is it okay to drink alcohol at your place?
No, it is not allowed to drink alcohol at our place. If you want to play in connection to a party, we recommend that you play the game at the beginning of the evening so that you have good and sharp minds – the best prerequisite for the challenge. We reserve the right to cancel a game if we believe that someone in the company is too intoxicated.
Do you have a question that weren’t answered? Please e-mail: email@example.com